Delete Your Billiball Account

1. How to Request Deletion

You can use either of the following methods. You do not need to reinstall the game to send an email request.

Option A: By Email

1. Send an email to support@thuedocanhan.com with the subject line "Request Data Deletion".
2. Send it from the email address linked to your Google or Apple sign-in, and include your in-game nickname.
3. We will confirm when your request is complete. Email requests are completed within 30 calendar days.

Option B: In the Game

1. Open Billiball and go to Settings.
2. Tap "Delete Account".
3. Confirm your decision when prompted. In-app deletion takes effect immediately.

2. Before You Delete

• Deletion is permanent. Your coins, virtual items, and VIP time cannot be recovered.
• Deleting your account does not cancel an active Google Play or Apple subscription. Cancel it in the store first.

3. Data We Delete

• Your email address and nickname
• Your avatar image
• Your last login time
• Your push notification token
• Your sign-in tokens and active sessions
• Your active marketplace listings

4. Data We Keep

The records below are no longer linked to your name, email address, or avatar.

• Anonymized game records: Match history, statistics, rankings, and virtual items, plus your country and time zone. These keep leaderboards and other players' match history accurate. Kept with no fixed end date.
• Device identifier: Kept to prevent referral reward abuse. Kept with no fixed end date.
• Purchase records: Order references and purchase tokens. Kept for up to 5 years for accounting and tax obligations.
• Crash and technical logs: Kept for up to 90 days.

5. Contact

Billiball Support Team
Email: support@thuedocanhan.com
Website: https://thuedocanhan.com